These terms and conditions govern the use of the Haibike UK service and website and the online purchasing of products. By visiting the Haibike UK website you accept, and agree to, the content of these terms and conditions. When purchasing products, additional terms and conditions may apply. In case of conflict, the latter shall take precedence over these terms and conditions.


Haibike UK is a brand of Accell Group N.V. and distributed by RALEIGH UK LTD, registered in:

136 Church Street
NG16 3HT

Telephone: 01773 532691
eMail: support.uk@haibike.com

Register entry: 00139076
Registry court: United Kingdom
Registration number: 00076181

We are not read or obliged to participate in dispute settlement procedures before consumer arbitration boards.




Haibike UK processes the personal data of consumers. Haibike UK is committed to ensuring that your privacy is protected and considers it important to be transparent about how we process personal data. Therefore our privacy statement provides general information about the use of consumer data, its storage, gathering, processing and security. Where necessary, Haibike UK will provide more specific information of when and how consumer data is obtained. This may include when making a product purchase, the use of apps and on other Haibike websites. Haibike UK may make changes to this policy from time to time by updating this page. We would advise that you check and read the full privacy policy here.


All the contents included in Haibike.co.uk and the other official Haibike websites, including web pages, texts, images, pictures, videos, music, sounds, drawings, figures, logos, graphics, colours and layout (hereinafter, the “Content”) are the sole property of Haibike and are protected by national and international Copyright laws and other Intellectual Property Rights. You are strictly forbidden to reproduce, publish, distribute, display, modify, create derivative work from, or exploit such Content in any way, in whole or in part, without the prior and express written consent of Haibike.


By posting content you allow Haibike UK and any third party involved in operating (part of) the Haibike UK-website to use, amend, copy and publicise such content. In case intellectual property rights apply, you grant Haibike UK and said third parties a perpetual, royalty free worldwide license to use the content in the way Haibike UK and/or such third parties deem appropriate.


The site may contain links to other websites and online resources. You understand and agree that Haibike UK is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Haibike UK of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.


When making use of our book a test ride facility, please take note of the following terms & conditions:

  • Each store listed as a test ride location is equipped with one or more dedicated test ride bikes. Please be aware that this may mean that it is not possible to test ride specific models within the range. The test ride must be provided by the local store as a free service however please be aware that the store may ask you to leave a form of identification, a bank card or a deposit as security.
  • We are acting as a facilitator of the test ride booking process by accepting your booking request and communicating this to the local store. It is then the responsibility of the local store and yourself to finalise an appropriate and suitable time for the test ride to be carried out. We ask all stores to contact you directly to make these arrangements however where a request is time sensitive you may wish to contact the store directly to finalise your request. Please be aware that your initial booking request is not a guaranteed time and will depend on the availability of the individual store you have selected.
  • By filling out this form and requesting a test ride you are deemed to be consenting to your contact details being passed on to the specific store that you have requested a test ride with in line with our privacy policy. In this instance Accell is acting as the data owner and the local store is acting as a data processor. This does not entitle the local store to use your personal details for marketing purposes unless you specifically grant that permission. By requesting a test ride using the Haibike website you are agreeing to us using your personal details to contact you specifically in relation to facilitating and providing the test ride service. By opting in to be kept up to date with us you will also be added to our mailing list to receive marketing communications. You can unsubscribe at any time.

Bike Weights

Where possible we have included the bike weight within our product specifications. The weight provided is an approximation and will vary depending on the size of bike purchased as well as other factors.



Terms of Service

We will do our best to get all orders despatched as quickly as possible. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

Product information

We try to ensure that information on our websites is accurate, complete and up-to-date. The website, however, may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Haibike UK shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. Haibike UK cannot be held liable for any damage caused by the fitting of a spare part. Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Haibike UK cannot be held responsible if the item is damaged or your warranty is voided.

Returns and cancellations

We know that it’s important to find the right bike for you, which is why we offer 14 Day Free Returns. You’ll have the chance to try the bike that you’ve been lusting after online without the risk of getting stuck with it if it isn’t quite right. If you find that you’ve ordered the wrong size, decide to go for something different or just change your mind we’re here to help. Simply contact our Customer Services team by telephone or email to advise that you would like to return your order. For full details of our return policy please click here.


We have two delivery options available for you to choose from: direct home delivery or collect in store. If not otherwise agreed, the delivery will be made to the delivery address you indicated. Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. For full details of our delivery policy please click here.


Please note that your credit card will directly be charged at the moment of transaction.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is made to Klarna:

  • Slice it in 12, 24 or 36 monthly payments

Further information and Klarnas can be found here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement.


All claims for warranty must be supported by original proof of purchase, bike serial number, proof of manufacturing fault and be communicated to the Haibike UK customer support team via the original retailer. If the bike was purchased via the Haibike UK website please contact the click and collect store or support.uk@haibike.com to make a claim. For full details of our warranty terms please click here.



Tuning of Electric Bikes

Important: Please be aware that this bike is regulated in line with existing Electric Power Assisted Cycles regulations. Any modification to the bike will invalidate the guarantee and in particular any modification which increases the power of the motor and/or the top assisted speed of the bike may make the rider liable to prosecution. Excluding statutory obligations Haibike will not be held responsible for any injuries incurred following any modification to this product.


Haibike UK will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, the site; or (ii) use of or reliance on any content displayed through the site. In particular, Haibike UK will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.

Nothing in these terms and conditions excludes or limits Haibike UK’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England.


We try to ensure that information on our websites is accurate, complete and up-to-date. In using our websites, however, you agree to be bound by the terms & conditions, which take effect on the date when you first use the website.


If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.


The terms and conditions shall be governed by and constructed in accordance with the laws of England and we both irrevocably submit to the exclusive jurisdiction of the courts of England.

Terms and Conditions Statement

By placing an order online you agree to be bound by the terms and conditions set out within the website. If you do not agree to be bound by these terms and conditions then you may not order any products from this site.