Returns registration & processing
How can I return my order?
Is the bicycle / e-bike you ordered the wrong size or is it not the right one for you? No problem - we are happy to help you! That is why we offer free returns for 14 days.
All you need to do is register your return with us by phone or email. Then we will send you a return form. Within 14 days of registering your return, you must take the return form together with the bicycle to the specialist dealer from whom you picked up the bicycle. Together with you, he will fill out the return form, sign the receipt and take the bike back. We'll take care of the rest!
What do I have to consider?
We are aware that it may take a test ride to determine whether or not the bicycle is the right one for you. Nevertheless, it should be returned to the dealer in a reasonable condition, i.e. the bicycle must not show any visible signs of wear or damage and should be in a clean condition.
To use the right of withdrawal, you must have registered your return within the 14-day withdrawal period. This period begins on the day the bicycle is picked up from the dealer.
Further information can be found in our declaration of revocation/general terms and conditions.
PLEASE NOTE THAT A REFUND CAN ONLY BE MADE AFTER RECEIPT AND INSPECTION OF THE BICYCLE.