Order, delivery and payment
When buying on Winora.com, you are supporting the local specialised trade.
Bicycles and e-bikes are currently important mobility solutions. The bicycle or e-bike is an excellent choice as an alternative to public transport to stay fit and as one of the nicest leisure activities.
It is important to us to support the local bicycle trade, which is why our "Click & Collect" orders are implemented by our specialist dealers. This means that when you buy at Winora.com, you generate sales at our specialist dealers and in future, just like when you buy at a specialist shop, you will have a direct contact person locally who will advise you about our products.
You can choose your dream bike at any time here in the online shop.
Which delivery options can I choose from?
"Click & Collect" - FREE WITHIN GERMANY
Pick up the ready to ride bicycle / e-bike from one of our specialist dealers
We understand that not everyone wants to do the final assembly and safety check of their bike themselves. That's why we offer you the option to buy online and pick up your dream bike at one of our specialist dealers, ready to ride and safety-tested. You can pick up your bicycle after a few days (if it is available in our warehouse) at one of the specialist dealers participating in the "Click & Collect" programme. A delivery on site is also possible in current exceptional situations, such as when the salesroom is closed, provided the necessary measures are taken. Your bicycle will be assembled free of charge and ready to ride by a specialist and also adjusted directly for you. As soon as your order is received by your specialised dealer, he will contact you by email to arrange a pick-up date. We ask you to pick up your bicycle at the agreed time. Of course, there are no shipping and delivery costs with this option.
For security reasons, if you use the "Click & Collect" shipping method, you must present your order confirmation and proof of identity (ID card, passport) when you pick up your bicycle so that the dealer can hand it over to you. If you are unable to print the order confirmation, proof on a smartphone or the order number together with the proof of identification is sufficient. You will then receive an acknowledged pick-up confirmation.
"Click & Collect" - INTERNATIONAL
Unfortunately, we can currently only offer "Click & Collect" for Germany.
We offer the following payment methods:
- Payment by credit card
- Payment with Sofort bank transfer
- Payment with Klarna Instalments
If one of the payment methods should cause additional costs, these will also be displayed transparently in the shopping cart.
After that, you do not need to do anything else but submit your order. This is done by clicking on the "Complete order" input field. Your order is legally considered an offer. We will send you an order confirmation, from which you can see that we have received and are processing your order. Following our processing, you will receive an official order confirmation from us once again, which concludes the contract between us. Please read this order confirmation carefully. It contains all of the details of our contract.
WE WOULD LIKE TO THANK YOU ONCE AGAIN FOR SUPPORTING THE LOCAL TRADE WITH YOUR PURCHASE ON WINORA.COM!